Website FAQ's

Purchase

How do I buy tickets?
Click on the artist you are interested in to view further package information. Below the package details are links to the various sites that are selling the S.J.M.VIP packages.
The ticket agent site says there are no packages available?
Please click on another ticket link or try the venue’s website. VIP packages can be available across multiple agents.
I haven’t received my VIP tickets in the post, what should I do?
Please contact the ticket agent you purchased your tickets from. This information can be found on your booking confirmation email.
My VIP tickets are on box office collection, how do I collect them?
Tickets can be collected on the day of the performance from the venue box office. For further information please contact your ticket agent or the venue direct.
I have received my tickets, but they do not say VIP?
Not all our tickets will have the word VIP printed on them. Please refer to your confirmation email if you are unsure.
I have purchased my VIP tickets, what happens next?
Closer to the event you will receive an email outlining further details of the package you have purchased. If you have not received this information within 48 hours of the event, please contact us direct via this website.
I have received my tickets, should I have a separate VIP ticket too?
You will not receive an additional ticket for the VIP package you have purchased. You will have a ticket to gain entry into the event and you will need the name of the lead booker and a form of ID upon on arrival at the check in desk.
The event was cancelled, what do I do?
Please contact the ticket agent you purchased your tickets from. They will advise on the options available to you.
I bought the tickets as a gift for someone, do I need to be there on the night?
Please contact us via this website to discuss further
I can no longer attend the event, can I get a refund?
Please contact your point of purchase to discuss the options available to you

Package Information

Does my VIP ticket include meeting the artist?
Unless outlined in the package purchased, there will be no opportunity to meet the artist.
Can I pay extra to meet the artist?
Unless outlined in the package purchased, there will be no opportunity to meet the artist.
Do I get a car park space with my VIP ticket?
Unless outlined in the package purchased, parking is not included in your S.J.M.VIP package
Does my VIP ticket include complimentary food and drink?
Unless outlined in the package purchased, there is no complimentary food and drink included in your package.
Will I have access to a VIP bar?
Unless outlined in the package purchased, there is no access to private bar facilities or table service.
My VIP package includes a gift, what is it?
To ensure the exclusivity of the VIP package the merchandise element of the VIP package will be available at the venue only.
Where is my merchandise?
We do not dispatch any merchandise in advance, you will collect it from our VIP check in desk on arrival. You will receive details of timings closer to the event. If you have not received this information within 48 hours of the event then please contact us direct via this website.
Does my VIP ticket include a fast track queue into the venue?
Unless outlined in the package purchased, there is no fast track entry or dedicated door into the venue.
The contents of my package has changed, why?
Every reasonable effort will be made to provide the package as advertised or confirmed. We do however reserve the right to substitute any element for a suitable equivalent.
My VIP ticket includes early entry, but I am going to be late, what do I do?
Please go to the check in when you arrive, you may miss the early entry but you will still be able to enter the show and collect any merchandise included.

Accessibility

How do I book a VIP package if I have access requirements?
Please contact the venue you wish to visit to purchase your VIP package.
I have access requirements and would like some additional information about the contents of the package?
If you require any further information with regards to elements of the VIP package and how this may impact on your visit, please get in touch with us via the ‘contact us’ page on this site.

Miscellaneous

What items are permitted within the venue?
Every venue is different, please refer to their specific website for up to date information. Please direct any questions regarding permitted items to the venue direct.
Where do I download my photo?
Please click on page ‘Download Photo’ and enter the code that you received within your email / letter detailing the VIP package.
How do I make a complaint?
We are sorry to hear you are unhappy, please contact us direct via this website.